I can not get email working with mailasail

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Nanny
Posts: 4
Joined: 25 Feb 2015 12:43

I can not get email working with mailasail

Post by Nanny » 25 Feb 2015 17:33

Hi!
I registerd with a gmail-adress and got the funktion with gribfiles by email to work.
Now I want to use it with my mailasail-adress instead but I can´t get it to work att all.
I even tried to register again with my mailasail-adress - but I do not even get the confirmation mail.
Please help - what am I doing wrong??

Best Regards Nanny

jza
Site Admin
Posts: 601
Joined: 19 Jan 2009 00:22

Re: I can not get email working with mailasail

Post by jza » 25 Feb 2015 20:20

Hi,
Your requests are valid and the mails are sent, I can see it in the logs, but they are probably considered as spam by mailasail.
A+
Jacques

Nanny
Posts: 4
Joined: 25 Feb 2015 12:43

Re: I can not get email working with mailasail

Post by Nanny » 25 Feb 2015 20:42

jza wrote:Hi,
Your requests are valid and the mails are sent, I can see it in the logs, but they are probably considered as spam by mailasail.


Hi again! Thank you!
But I can not see anything in the spam folder. Do you mean that the mails are stopped in the mailasail server before they reach my inbox/spam folder?

Is there anyting I can do to fix this?

Best Regards Nanny

jza
Site Admin
Posts: 601
Joined: 19 Jan 2009 00:22

Re: I can not get email working with mailasail

Post by jza » 25 Feb 2015 22:38

Nanny wrote:Do you mean that the mails are stopped in the mailasail server before they reach my inbox/spam folder?
Yes :(
Try asking them.
A+
Jacques

Nanny
Posts: 4
Joined: 25 Feb 2015 12:43

Re: I can not get email working with mailasail

Post by Nanny » 26 Feb 2015 09:47

jza wrote:
Nanny wrote:Do you mean that the mails are stopped in the mailasail server before they reach my inbox/spam folder?
Yes :(
Try asking them.

I have sent them an email - hoping for an answer.
I get back to you with the answer.

Am I the only one with this problem or have you heard about it before??

Thank you again

Nanny

Nanny
Posts: 4
Joined: 25 Feb 2015 12:43

Re: I can not get email working with mailasail

Post by Nanny » 26 Feb 2015 11:00

Nanny wrote:
jza wrote:
Nanny wrote:Do you mean that the mails are stopped in the mailasail server before they reach my inbox/spam folder?
Yes :(
Try asking them.

Hi again! This is the answer I got.
Can you contact them on support@mailasail.com??
Or am I doing somthing really wrong here - I do not understand the part with the wrong mailadress...

I´m really greatfull for all help I can get :D

Best Regards Nanny

Hi

Can you please check what you send out to them, ie what you setup in
Zygrib, etc? I can certainly see your outgoing email on our logs, but I
don't see any attempt from Zygrib to connect back to us?

Please connect me with your zygrib support call if possible, we are keen
to help, but I literally don't see any attempt back from them to us?
(Which makes me ponder that they might be sending to the wrong email
address you are giving them (replying to the wrong address)?

Happy to help, but don't see any response from zygrib at present?

Kind regards

Ed W

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